Melissa Palafox-Ofiana is the Branch Manager and Escrow Officer of Chicago Title, Cupertino. Everyday Melissa consciously decides to be an invaluable resource for her clients, serving as their primary point of contact—her deep understanding of the escrow process and meticulous attention to detail ensures successful escrow closures. With over two decades at Chicago Title Cupertino, Melissa has played a significant role in making it the top-performing branch in the county. Many recognize her for her remarkable photographic memory, and her commitment to tasks is genuinely exceptional. Before diving into the title and escrow industry, Melissa spent several years in a Real Estate Office.

Kathy Gamch is the AVP-Sales and Marketing of Chicago Title Cupertino and she is approaching her 32nd year at Chicago Title. Her long-standing commitment and loyalty are a testament to her character, work ethic, and the esteemed company she represents. She works diligently daily, aiming to excel by keeping abreast of industry developments and understanding her clients needs. Her adaptability and growth mindset have enabled her to prosper regardless of market conditions. Outside of her professional life, she cherishes moments with her spouse, children, grandchildren, and extended family. She is also passionate about hiking, volunteering, and supporting causes close to their heart. 

In this Episode:

In this episode, Melissa and Kathy discuss their vast knowledge from over 20 years in the title and escrow sector, particularly at Chicago Title. They highlight the critical role of title insurance in safeguarding buyers and sellers from potential post-transfer property complications. 

We also discuss how insurance guarantees properties are clear of any obstacles and shields against threats like fraud, forgery, and specific liens, how the escrow phase deals with paperwork and confirms all contract conditions are fulfilled, and how a title search is essential as it offers a detailed view of the property’s past, helping buyers know their purchase in-depth. And we delve into the importance of grasping Homeowners Association (HOA) papers and the possible hurdles with lien releases and resolving title problems. 

Plus, they confirm the lender’s approval is vital for those purchasing a short sale or a foreclosed property, and how Chicago Title distinguishes itself with its national reach, robust financial stability, and unwavering dedication to client safety.